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Help: Reset My Password

If you have forgotten your password and you know your PIN, this page will enable you to reset your password back to the PIN that ECSI originally assigned.

You will be requested to provide the following information:

  1. Organization Code: Each institution that ECSI services is assigned a unique two or three character identifier. Please note that this website is intended only for borrowers whose loans are held by the Department of Education. If you have student loans that are not with the Department of Education, you will need to access a separate website with a separate login name and password.
  2. Account Number: An 8-digit number associated with your account. You will also find your account number on documentation and billing statements received from ECSI.
  3. PIN/Password: Initially, ECSI assigns each borrower a PIN. The PIN will serve as your password until you change your password. Once you have changed your password, your PIN is only needed if you forget your password.

    Note: The PIN for your ECSI online account is different than your Federal Student Aid PIN used to apply for financial aid.

After entering your information, click the Submit button once ("double-clicking" the Submit button may cause you a problem). If all information provided is valid, you are presented with a message stating that the password was reset to your PIN. If the information you provided cannot be validated, the login page is presented again with an error message indicating what is incorrect.